Letting Patients Call the Shots

Rose Gutierrez has a big decision to make.

Gutierrez, who was diagnosed with breast cancer last spring, had surgery and 10 weeks of chemotherapy. But the cancer is still there. Now Jasmine Wong, a surgeon at the University of California, San Francisco, is explaining the choices—Gutierrez can either have another lumpectomy followed by radiation, or she can get a total mastectomy.

Engaging the Patient’s Experience

The term patient-centered care has had an unfortunate misinterpretation for many in healthcare. Some providers end up building teams and processes around the patient at the expense of those who work with the patient. The team at Carolinas Medical Center-Mercy understood the relationship between doctor and patient historically has been paternalistic, with the physician as expert directing care based on his or her view of what is best for the patient. Providers have generally moved past that model, Read more [...]