Recently a neighbor of mine was in our local hospital for several weeks undergoing treatment for MRSA and dehydration. Polly is a woman in her late seventies who is completely alert and oriented. She lives an active and independent lifestyle and is fully capable of understanding and communicating clearly with others.
A new report by the Hastings Center suggests patient-satisfaction surveys that Medicare uses to assess healthcare providers are seriously flawed. The authors question whether the government should be relying on them in quality initiatives such as value-based purchasing.
In the last several shifts I’ve worked in the ED I’ve had more people stop and compliment me on my care. I’ve heard the usual, “Do you have a private practice?” compliment and, “I’ve been here a lot and you really took the time to hear what I was saying, I appreciate that.”
Dr. Nathan Wanner is memorable for his silence.
Unlike other doctors who lighten the mood with jokes or lead off conversations with medical data, he enters a hospital room, introduces himself and then stays quiet.
Patient satisfaction can be predicted depending on the size of a hospital and primary language, which may harm hospitals’ scores on CMS’s Hospital Value-Based Purchasing incentive program, according to recently published results.