Lured by Meaningful Use incentive dollars, many healthcare organizations have found themselves implementing patient portal solutions based on criteria that didn’t take the patient experience into account. Instead, these practices and hospitals sought the lowest cost, easiest-to-implement solution without giving a thought to the larger implications of their portal choice.
Within the world of healthcare, patient engagement has evolved into a major goal across the industry. Patients and their caretakers need to be mindful of their overall health and wellness in order to put a dent in mortality rates and adverse health outcomes. How does EHR implementation and health IT come into the mix in better engaging patients with their overall health?
A medical practice without a patient portal? Sounds like a sure-fire way to come up short in meeting patient expectations. According to Tonya Edwards, MD, physician advisor with Impact Advisors, a healthcare IT consulting firm, patient portals are critical.
Patient portals have a lot of room for improvement as evidenced by the fact that providers do not have a high level of enthusiasm for their organizations’ current offerings from vendors.