A $4.6 million renovation project at Conway Regional Medical Center is coming to fruition following the hospital’s president and CEO witnessing firsthand as a patient what could be improved at his hospital.
As hospital leaders strive to engage patients and their families and improve the organization’s overall experience, some have found that the people who are most effective at achieving these goals are not staff or healthcare providers at all.
Most discussions about improving patient engagement focus on technology–specifically, on the patient portal–but healthcare organizations cannot forget the human element of the relationship they have with their patients, according to executives from two leading healthcare systems who spoke this week at the Medical Informatics World Conference in Boston.
If you have a complaint about a Mount Sinai hospital, Sandy Myerson wants to hear it. Hired last November as the 3,571-bed health system’s first chief patient-experience officer, she’s trying to improve hospital stays for the hundreds of thousands of Mount Sinai patients each year.
Regional Medical Center Bayonet Point has named Jessica DeMauro as its first director of patient experience at the Hudson-area hospital.