Coming up with new ways to freshen up patient experience efforts means looking to other organizations, other cultures, and the arts.
The Medicare program released its first-ever consumer ranking of acute care hospitals, and Mount Desert Island Hospital, Bar Harbor, Maine, was one of 251 that earned all five stars.
Hospitals are not on most people’s lists of places they want to be in. They often associate hospitals with needles, ill-fitting hospital gowns and bland food. However, Ukiah Valley Medical Center (UVMC) is pursuing ways to improve the patient experience through the help of an organization called Planetree.
Health care’s slow pivot to a consumer-driven model has meant many changes for hospitals, including in their C-suites.
After Christy Dempsey, chief nursing officer at Press Ganey, had surgery to treat her breast cancer a few years ago, someone dressed in scrubs entered her hospital room, reached under Dempsey’s gown and said she was taking a look at the patient’s wound. “Who are you?” Dempsey asked.