Ask anyone connected with health care these days to provide a definition for patient engagement and you will likely receive as many answers as there are agendas surrounding the discipline.
The Centers for Medicare & Medicaid Services (CMS) received sufficient pushback to propose reducing meaningful use requirements for patient engagement over the next few years, from five percent of patients to one single patient.
Patient engagement in the new healthcare needs to go beyond patient satisfaction and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores—it’s time for consumers to become active members of their care teams, according to Judy Murphy, R.N., chief nursing officer and director, Global Business Services, at IBM Healthcare.
There is much talk about technology as “the” patient engagement solution. However, true patient engagement requires much more than technology. It starts with a focus on patient experience. Interactions between patients and all levels of care contribute to patient experience and profoundly influence patients’ willingness to engage with the health care system.
Throughout the healthcare sector, a major aspect of improving medical services and reforming the industry as a whole has been the pursuit of patient engagement. According to a study published in the Journal of Participatory Medicine, the term patient engagement seems to hold multiple definitions and understanding across various medical facilities.