Joan Eisenstodt didn’t have a stopwatch when she went to see an ear-nose-and-throat specialist recently, but she is certain the physician was not in the exam room with her for more than three or four minutes.
What about doctors bugs patients the most? A new survey from the Cleveland Clinic reveals all.
Firstly, nearly all patients — 85 percent — said that their doctor does something that bugs them. Nearly half of patients said that it aggravates them the most to wait for a long time at the doctor’s office, and 12 percent said that it bothers them most when their doctor tells stories to other people about their medical history or ailments.
A poor parking set-up is one of the top consumer complaints about hospitals–and has a negative impact on patient experience before the patient even enters the front door.
Read more: Hospitals reduce parking fees to improve patient experience – FierceHealthcare http://www.fiercehealthcare.com/story/hospitals-reduce-parking-fees-improve-patient-experience/2014-01-15#ixzz2qxHw9BjJ
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Patients at Parkland Memorial Hospital are still complaining about long waits, poor nursing care and the bad attitude of some workers.
But there is reason to hope the situation is improving.