A Stronger Patient Voice Can Lead to Better Care

As hospitals reorient themselves toward value and a more consumer-based approach to care, patients will play a crucial role. Encouraging them and their families to become active participants in decision-making about everything from facility design to their own treatment options can boost clinical outcomes, reduce costs and improve patient satisfaction, according to a recent report by the Health Research & Educational Trust.

Watch four patient advocates try to resolve gaps in patient engagement

Some people bristle at descriptions of patients as “consumers,” as if patients want to be in a hospital. Physicians need to be trained to be more empathetic and do a better job of reading and responding to their patients’ emotional cues. These were just a couple of the insights exchanged among a panel of patient advocates and audience members talking about the quality of interactions between providers and patients and how to improve them.