Once the “low-hanging fruit” of patient experience interventions are used up, how can hospitals continue to drive higher patient experience scores? The answer lies in deeper data from electronic census-based surveying that fuels advanced analytics, says Pat Ryan, CEO of Press Ganey.
A patient arrives at a hospital outpatient surgery center at 5:30 a.m., having followed his preparation instructions. This patient is not a morning person. He was driven to the surgery center in the dark and now roams through halls that are eerily quiet. There is only one registration clerk to check in all the arriving patients boarded for surgery that day.