The Medicare program released its first-ever consumer ranking of acute care hospitals, and Mount Desert Island Hospital, Bar Harbor, Maine, was one of 251 that earned all five stars.
Amazing things may be happening at New York-Presbyterian Hospital—but not when it comes to patient satisfaction. A world-class institution that counts princes and presidents among its patients, New York-Presbyterian failed to score a top rank of five stars under a new system used to rate patient satisfaction by the Centers for Medicare & Medicaid Services. And it has plenty of company.
Many of the nation’s leading hospitals received middling ratings, while comparatively obscure local hospitals and others that specialized in lucrative surgeries frequently received the most stars.
Lillie Robinson came to Rowan Medical Center for surgery on her left foot. She expected to be in and out in a day, returning weeks later for her surgeon to operate on the other foot.
But that’s not how things turned out.
A framework for compassionately connecting with patients is likely to ease patients’ suffering and to lift HCAHPS scores, clinical quality measures, and reimbursements.