By now, everyone in health care is accustomed to the idea of patient satisfaction data and the multi-million dollar industry ($61 million in annual revenue for Press Ganey alone) which exists thanks to the health care leaders and policy makers who embrace it. Most physicians believe it is absurd to use it as a marker of quality care, but have accepted it anyway. We will “play the game” in order to get paid for our work.
Rather than dictating a solution to improve patient care and patient satisfaction, leaders at Novant Health enabled nurses to find their own way.
Patient-centered care has one ultimate goal: healing the patient. But in healthcare today, the patient experience is also a top priority.
Nurse and staff satisfaction and engagement are vital to generating patient loyalty. Everything starts with tracking and analyzing the right metrics. Then comes strategy.