Ice chips matter when it comes to patient satisfaction

“My wife died uncomfortable and alone. She died thirsty!” The man who spoke those words came in to the emergency room recently where I was working a shift. He was accompanied by his wife, a 70-year-old with high sugar, weakness, and nausea. The team worked to get her seen under the presumption that her diabetes needed control. Once she was brought back to the room, she began vomiting. While waiting for the physician, she became thirsty, and asked for ice chips. She was told that, with doctor’s Read more [...]