Incorporate empathy in patient interactions

A popular television commercial shows a group of older women playing cards. One woman talks about her friend who is struggling financially since her husband died (the husband only had a small life insurance policy). Another lady said that she doesn’t have to worry about that happening since her husband has an XYZ insurance policy. The other ladies immediately ask about the policy. Then a TV pitchman describes the policy details and how to purchase it. What this commercial illustrates is that the Read more [...]

Oncology nursing collaboration delivers improved patient experience

Providing optimal oncology care becomes increasingly challenging when care delivery occurs in several locations throughout the campus of a large community hospital. A team of nurses at Torrance Memorial Medical Center in California identified developed a collaborative approach aimed at improving the cancer patient experience at their community hospital. The nurses presented a poster illustrating the impact of their program at the NCONN Conference in Atlanta, Georgia.