Recently a neighbor of mine was in our local hospital for several weeks undergoing treatment for MRSA and dehydration. Polly is a woman in her late seventies who is completely alert and oriented. She lives an active and independent lifestyle and is fully capable of understanding and communicating clearly with others.
You don’t have a second chance to make a great first impression.
If twenty random numbers were read aloud, most people would remember the first few numbers and the last few numbers. We tend to remember beginnings and endings. It is the same with patients; they tend to recall what they hear at the beginning and the end. This is how our brains are wired; it is called the recency primacy effect (or serial position effect).
A hot topic nowadays is the sorry state of doctor-patient communication. Doctors complain that patients don’t listen, don’t comply and won’t follow instructions. Worse, they often lie about it, telling their doctors what they think they want to hear. This leaves the doctor in a lurch. Should the prescribed blood pressure medication be changed, or strengthened, if it’s not working? Or is it that the patient is not taking the medication as prescribed, or not taking it at all?