Watch four patient advocates try to resolve gaps in patient engagement

Some people bristle at descriptions of patients as “consumers,” as if patients want to be in a hospital. Physicians need to be trained to be more empathetic and do a better job of reading and responding to their patients’ emotional cues. These were just a couple of the insights exchanged among a panel of patient advocates and audience members talking about the quality of interactions between providers and patients and how to improve them.

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