HealthLeaders Report: Patient Experience Beyond HCAHPS

At some point in the pursuit of providing positive patient experiences,
one must come to grips with the pivotal role that communication
plays. Perhaps considering the rigors of mastering their particular area
of expertise and of applying their knowledge to the delivery of care for
patients, some might look on communication as being a “soft” skill. But
when it comes to becoming patient-centered and delivering excellent
patient experiences, both the advisors to this Intelligence Report and
the survey respondents alike acknowledge the importance of teaching,
learning, and reinforcing communication skills.

Read full article: HealthLeaders Report: Patient Experience Beyond HCAHPS

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