Patient experience is top of mind for hospital leaders today. In October 2012, the government started including satisfaction scores in the calculation of hospital payments in the Value-Based Purchasing program.
Additionally, the new healthcare consumer brings higher expectation for patient services that they have grown accustomed to in other sectors, including the convenience of online banking, and the 5-star services found in the hospitality/travel industry. Patients want more involvement, convenience and feedback with their decision options, education needs and responsibilities. They also want more communication from their providers.
The “e” in e-patient can stand for many things:
ePatientExperience.com was created to provide valuable insights, news and tools about how hospitals and other healthcare organizations can elevate their experiences for e-patients.